So; as mentioned in the last post on here I have been thinking about understanding, simply communicating, and measuring impact in news.
I’m now going to delve a bit further into this; I’m paying particular attention to citizen-interest topics, social justice in all its forms; any stories penned by campaigning journalists, activists and citizen reporters as well as those representing ‘solutions’ journalism.
In my last blog I got to the basic doodle above after saying that a finely layered hierarchy (a pyramid) might not be useful to us to communicate impact as it quite a blunt tool and implies that change only happens in one way – ie. by climbing to the top of the hierarchy of ‘change’. I do however think that we can still usefully group this information – so have grouped these basic categories in a simple way that can help us focus on the ‘type’ of change we want to see as a result of our online journalism.
Lets go into this a bit further.
I think we are looking at three groups within this simple impact measurement:
1) People read it (Measured in pageviews, click throughs etc.)
2) People comment on it (Measured in quantity and quality of exchanges, sources of comments)
3) They share it (Measured in depth, frequency and diversity of share – eg. across many networks, to non-target readerships)
This first group is important because it represents broad reach and demonstrates a base of interest and potential network emerging from readership. It can of course help inform the content creator in a live way as to how their stories are being received. It could be seen as a proxy for relevance/interest of some kind or it would be being shared, commented on or even read.The challenge here is understanding the diversity of the shares across relevant indicators (are you breaking out of the echo-chambers of opinion?) and also the response of the reader to the content. (positive or negative). So far as I know there is no simple open source tool to help citizen journalists do this to ensure they are not just ‘talking to themselves’.
1) They do something offline (Join a meeting in local area, attend a protest etc.)
2) They fund it – probably online- (though donations, crowdfunding, subscription)
The second group represents a step towards making specific change – so to me seems like it has a different quality of engagement; it has a cost in time or money to the ‘reader’. It is a form of journalism that has somehow become directed towards a common purpose, a specific action in a more ‘hands on’ way. The challenges here are measuring how likely the individual is to ‘convert’ into an active citizen on the topic in question and go on to construct a citizen-led response. Are there ways of monitoring this conversion process through integrating relevant platforms like meetup or crowdfunding sites into citizen journalism tools or dashboards. Is there a way of promoting action beyond ‘sharing’ in a more visible way? (eg. at the minute ppl have a set of sharing buttons on articles, what about addition of ‘do something’ buttons?)
1) Decision maker interacts/responds to it (Measured by relevant actions/statements )
This is different from the other two as it represents a response, not an action under direct control of the reader. It represents impact on specific power dynamics. If the head of the company or government or whatever you’re writing about replies or changes their policy as a result, then you know you made a difference. In some ways it is perhaps more linked to ‘group 1′ – a sense of mass movement rather than a deep/constructive citizen led movement. To my mind both types of change are required – the one that people begin to build for themselves as represented in group 2, but the one that they lobby for against power as represented in group 3.
The challenge here is who to target, how to be heard- and how to know if you are on the fringes of being heard by those in power who you want to affect. Are there ways of measuring readership by organisation that could help activists know when they are beginning to tap into relevant social networks of those in power?
It is clear that there is scope to develop some accessible tools for citizens and journalist activists to understand and target impact more effectively. Perhaps they are already being built somewhere? Let me know if you have found some and want to share!