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Hometaping : Offline and online

20 Dec

Sometimes you just wish you’d thought of an idea first…

In the words of the Hometaping website:

“People think that only the talented or the beautiful should be able to make music. This is bullshit. Making music is something everybody can enjoy. And everybody has something worth making a noise about.

Hometaping‘ is a big effort to help as many people as possible to record an album of their own music in one month. It is a celebration of what happens when they do.

So if you can’t sing but do anyway, you are Hometaping. If you’re crap at the guitar but it makes you happy, you are Hometaping. If your saxophone makes you smile but your neighbours wince, you are Hometaping. If you’re convinced your songs are intricate masterpieces, you are Hometaping.”

Making a s hort album and posting it online, then showing up to play at a hometaping party (whether via skype from transylvania, or live in london) should sound rather terrifying. Somehow, the hometaping ethos kinda takes the fear out of the process – and makes it well, fun, to record your own music for the first time. Its not often that online hype and offline actions marry up so perfectly, but I think the team behind hometaping have hit the right note… its easy to join in, non-scary, and not too techie – but without the online streaming and uploading then the thing wouldn’t exist.

I think that too many campaigns or initiatives that use the web end up getting bogged down in making the tech too complex or the messages too official. You can learn alot from hometaping no matter what kind of community project you’re trying to run.

In fact, I liked the whole concept so much that I bought the company! Well, no, I didn’t but I did ask Basil, one of the people who set up hometaping to tell me (and all of you) a bit more about what it is.

Alice: Hello! Thanks for agreeing to tell me a bit more about hometaping…! The first question really has to be…..what is it?

Basil: We started out with the idea that making music is basically a pretty fun thing to do, if you want to do it. But that it can also be quite scary and quite difficult, especially if you’re worried that you’re going to sound rubbish. (Which you probably won’t.) So we wanted to create an environment where a lot of people were all making music in a specific period of time, which would hopefully make you feel like you were part of this community of ‘hometapers’ and hopefully make it a bit less scary.

Alice: So, where did the idea come from?

Basil: The idea of a group of people all undertaking a similar endeavour in a month has been around for a while. NaNoWriMo is probably the grandpa, where people try to write a novel in a month. RPM Challenge and NaSoAlMo ask people to do an album in a month, too. Pete (one of the four of us working on this project, along with Charlie, Josh and me) participated in NaSoAlMo and thought that it would be fun to set up a similar project but with a slightly different emphasis. So he told us the idea over breakfast and then we set it up.

Alice: How has it been received by people?

Basil: Well we had a lot of completed albums this year. They are absolutely brilliant. So that’s the main thing. But people also blogged and tweeted and YouTubed their process throughout the month, and then, best of all, people played live at the party at the end of the month, and dialled in to play live over Skype from all over the world (including Transylvania – awesome). So we were really happy with the response.

Alice: Why do you think it has it captured people’s imagination?

Basil: I think there is something quite nice about hearing music that was not made by popstars, and instead was made by friends, or by people you imagine are a bit like you. So maybe people liked that. And I think it’s quite nice that it’s not a competition. I’m not sure. You’ll have to ask them.

Alice:  Did you have a favourite this year?

Basil: It’s all brilliant. Some of it is witty, some is incredibly well-produced, some people have amazing feats of instrumentation, some people have mind-bogglingly good voices. Pete said that the idea that there is only a small number of people who can make good music has been destroyed by the sample of music up on the Hometaping website. I think that’s true. I’m currently listening to marigold and tmcw a lot recently. But it’s all brilliant.

Alice: Do you think that there’s room for a hmtpng regular get together, or do you see it as a one-off thing only?

Basil: I think it makes it quite special doing a big party once a year. But it’s always nice to to meet up in the pub now and then. Should we do that? I’m up for it.

Alice: Lastly, do you have any tips for potential hometapers out there?

Basil: Don’t worry about being rubbish, because you won’t be. And don’t worry about what people might think. They’ll almost certainly think you’re awesome. And tell your friends about it and get them to do it too. That makes it more fun.

Evaluating Service Design : Service design thinks #1

4 May

One of the things I did in my blogging break was to have the significant honour of kicking off the Service Design Thinks discussion series as put together by Nick Marsh, Lauren Tan and Jaimes Nel. I discussed the very glamorous and necessary issue of  evaluating service design processes, and then promptly ran off to catch a sleeper train to the Isle of Eigg. (Will update you on that one later!)

You can see the talk here:

Alice Casey – How was it for you?

Techniques for evaluating the effectiveness of user engagement

The four key points I made could really apply to any user-centred public service development that you might be thinking about:

  1. It’s never too soon to think about evaluation; (it helps you plan your end goals and the best ways to know when you’ve reached them)
  2. Involve people in the evaluation process; (user voice is authentic and powerful, it helps you to define success from different points of view)
  3. Appreciate the policy context; (try and understand how to measure success from a ‘national targets’ point of view then don’t ‘just do a survey’)
  4. Tell a compelling story, (its all about mixing qualitative numbercrunching and quantitative storytelling to make a powerful and persuasive evaluation)

“Not everything that can be counted counts, and not everything that counts can be counted.”


Iran Election : London Protest : Social Media

22 Jul

Iran Vote Campaign Waterloo Bridge London

I just met this group of young Iranians and supporters on Waterloo Bridge. They’re campaigning on the recent Iranian voting scandal and will be protesting in London outside the Iranian embassy this Saturday as part of the http://www.whereismyvote.org/ global day of action on July 25th from 1-4pm.

“The Global Day of Action is not affiliated with any partisan political agenda and is aimed at securing the internationally recognized rights of the Iranian people”

Interesting to see local groups getting active and handing out flyers in such a positive and friendly way, I think it really works well. I’d say that I’m far more likely to go along to something if asked in person rather than tweeted at, emailed or facebook-messaged. Social media is great, but sometimes having a chat is what’s really the motivator.

As it is, I’m off on holiday from tomorrow so can’t be there, so went to the website to find out more about what I could do online instead. Joining a Facebook group is not as good as turning up by any means, but its a way of showing support and keeping in touch with the cause, and other opportunities to act in real life. 

Aha! So that might be what social media is for….?

—- Newsflash! —-In ‘Other Inspiring Iranians I’ve met on Waterloo Bridge’, see my Ahmad Foroughi post from the time of the Obama Election – an awesome photo, and a sweet piece of social history!

Climate Change : Local deliberation on a global issue

24 Jun

Last week I was in Edmonton, Canada discussing how to go about setting up a province-wide public deliberation on Climate Change. There are a number of significant challenges around taking forward a regional deliberation on climate change and this is particularly true in Alberta – a province with a thriving economy based on its rich natural resources.

In this post I want to look at just one of those challenges - a question which can be transferred to any regional or local deliberation on climate change:

How can a localised deliberation effectively address what is a shared and global issue?

Just before arriving  in Alberta I read a recently published US Government scientific report which outlines ten key findings on climate change. These findings are bold for a US focused climate change document, and with Obama at the helm, we can expect to see more where this came from;

Ten Key Findings from the recent US Global Change Research Programme report:

  1. Global warming is unequivocal and primarily human-induced.
  2. Climate changes are underway in the United States and projected to grow.
  3. Widespread climate-related impacts are occurring now and are expected to increase.
  4. Climate change will stress water resources
  5. Crop and livestock production will be increasingly challenged.
  6. Coastal areas are at increasing risk from sea-level rise and storm surge.
  7. Risks to human health will increase.
  8. Climate change will interact with many social and environmental stresses.
  9. Thresholds have already been crossed and have lead to large – and in some cases, irreversible – changes.
  10. Future climate change and its impacts depend on choices made today.

However, these points are not country or region-specific, and we all know that even decisive action from the mighty USofA cannot address climate change on its own. Climate change is a shared and global concern, involving and affecting all nations and citizens, particularly those from key areas of growth and vulnerability such as India, China, Africa and Brazil.

In Canada, the Albertan economy has benefited enormously from the extraction of natural resources in the North of the province, making it one of the most dramatic Canadian economic success stories of recent years. However environmentalists and sustainability experts consider the oil extraction industry in general and the Athabascan oil sands in particular to be disastrous for the environment.

Yet does now seem as if there is now a real chance for meaningful dialogue and deliberation at this point in time more than any other. A number of influential factors have recently shifted, providing a clear opportunity for progress on climate issues in Alberta for the following reasons:

  • It is becoming clear that ‘business as usual’ extraction of resources cannot continue, partly in light of the current economic climate and partly due to increasing global pressure to curb emissions
  • The USA, Canada’s most influential neighbour  is taking a strong lead on environmental issues as reflected in proposed initiatives such as Cap-and-Trade
  • The scientific evidence base connecting human action to climate change is becoming more compelling, the messaging is more mainstream, and public concern seems to be on the increase in key countries including Canada.
  • Influentials are changing their attitudes; indeed one of the authors of the Albertan economic success story, ex-premier, Peter Lougheed, is now looking to re-write the ending by slowing down development and taking a more measured approach to extraction. Although this might not be the answer that green advocacy groups such as the Pembina Institute are looking for – it is perhaps indicative of a rising sea-change in attitudes towards the environment from both political and business leaders.

All the same, due to the significant economic interests that the energy industry brings to Alberta,  it will still be challenging to create a truly open and meaningful deliberative dialogue on environmental and energy issues in the province. What is more, if the shared and global nature of the  issue is not addressed adequately as part of any local deliberation there are a number of serious resultant risks in any such regional process:

1) Potential participants do not engage with the proposed citizen engagement process in the first place as they feel it cannot make a difference. The lack of acknowledgment of the global context of the climate project may leave individuals feeling overwhelmed by the scale of the issue.

2) Participants, once engaged, feel powerless to affect real change, and feel that their contributions are without significant meaning given the scale of the task in hand. Whatever initiatives or actions are proposed at a regional level at the end of an engagement process are seen to be just a ‘drop in the ocean’ compared to the true scale of the problem.

3)    Participants do not fully engage with and understand the wider context of the challenge of climate change and sustainability and end up making recommendations based solely on the regional experience (This is not to say that say, the Albertan context is not important and special, but it is not and should not be considered to be the full story.) No region can solve the problems alone.

4)    The benefits and lessons learned through an experimental  deliberative engagement project are not disseminated to benefit or inspire others. This process of communication and ‘reporting out’ could make a significant impact on the way in which climate change is addressed by citizens and decision makers across the globe, as examples of best practice are sought out increasingly by provincial leaders  unsure as to how to proceed on climate change.

How can we address these issues?

I believe that there are a number of factors to consider when planning a regional deliberation on a shared global issue such as climate change. Firstly there is a need to address the scale of the issue in a way which feels empowering, not overwhelming. Humanising climate change and encouraging connections is important to help ensure that potential participants do not feel that they are experiencing and solving the problem in geographic isolation. Connection can help to provide a sense of global perspective and of being part of a larger community.

Secondly, deliberation cannot be confined to linking concerns with discussion -  there needs to be a further connection between deliberation and action. In other words, participants should feel that they are not acting independently, but that their decisions and ideas should be coordinated or  linked in some way across regional boundaries in order to be more effective in addressing the issues.

Finally; learning from any regional deliberation is well-disseminated in order to inspire others to participate in planning their own regional or local deliberations.

Below, I have outlined just a few potential ideas to address the four risks listed above. Ideas below correspond to points above.

1) A global network of interested organisations should be grown around the project and clearly signposted so that participants and decision makers feel, and are, part of a larger more powerful international network of deliberation working to advance the issues in a productive way.

2) Participants could be enabled to connect at some point in the deliberations with citizens in other countries, whether directly over the web or asynchronously through video reports and forums. Twinning of global towns and cities based on a commitment to progress on environmental and economic issues could be facilitated to encourage global dialogue and understanding.

3)    Deliberations should necessarily have some global context and framing, and should not be concerned solely with regional issues. Information and materials provided should have an inspiring global dimension and not focus solely upon the region in which the deliberation is located.

4)    All processes should be designed with replication and transferability in mind. Materials should be produced under the creative commons license for distribution. Translation should be encouraged and made available where appropriate. Regional pilots such as the Alberta project should be seen as innovators, leading the way – but  should also acknowledge that they cannot ‘solve’ the problems alone.

In conclusion, climate change is a global problem requiring an understanding of some part of the complex systems behind the issue before a meaningful and empowering deliberation can take place. I believe that locally focused dialogue and action has a very important role to play in finding a solution, but that any meaningful deliberation relating to policy change must address the global context. Finding the balance between local-global is the key in terms of framing the issues, motivating participation, and for more informed and impactful policy input.

A green umbrella : A black eco brolly

9 Feb

What with all the rain we’ve been having in London lately, I needed to buy a new umbrella. My last one wrapped itself unceremoniously round my face as I was walking across Waterloo bridge on the daily grind a few weeks earlier…. with only a few working spokes left on the thing, seemed high time to pick up a replacement.

So I drop into Boots – why a pharmacy is also the place to buy umbrellas I really don’t know – but anyway, I go into Boots and browse the umbrella stand in a mild state of bewilderment – after all, one umbrella is much like another. I need something small, light and a bit sturdier than the last so-called umbrella (no more face-wrapping incidents to shame me in front of my fellow rat-racers again)… and maybe something that isn’t black.

Flickr Creative Commons T J Morris

Scene of the crime; Waterloo bridge: Flickr Creative Commons T J Morris

I don’t know if you’ve been shopping for an umbrella lately, but they are for some reason mainly black. This reminds me of being a scuttling commuter, and I don’t like it; so after a brief browse,I pick up something in red that seems fairly well made, and am about to trip off to the counter with said purchase in hand.

But wait! What is that peeking out of the black brolly section? A recycling sign?! My eco-reflex springs into action and I pick up the thing to have a closer look…. apparently, ‘this umbrella is made from xyz recycled this that and the other’ – and only a few quid more. Baffled by the science, I put down the lovely red umbrella and pick up said ‘eco-brolly’ instead and make off to the checkout, clutching my new purchase.

Utterly fascinating I know- what does this have to do with public participation,or even user centred design? Well, how do we as individuals exert some kind of say over the way in which our experience of the day to day world develops? We can vote, we can take part in local decision making committees or consultations, we can run for office or campaign for decisionmakers to try and change things in our civic environment. All of these actions are very worthwhile and can lead to lasting change but can also be rather time consuming and frustrating activities that can often take a while to get results.

Another option that many of us now take is to put our money where our mouth is and try to show demand for change through purchase power, whether consciously or unconsciously.  When much of an individual’s daily life is spent being a consumer then this seems like an obvious route to take to make an impact- big manufacterers and retailers respond to their customers’ demands… but can the checkout really be a place to make a more social or political point and have it heard by someone with the power to change things for the better- in this case, the greener?

Also, where does design fit into this? I walked out of Boots with an umbrella I’m not entirely happy with – its black and a bit heavy – but the worst thing is, it has eco stuff written all over it:

ecobrolly-recycled-umbrella

ecobrolly-recycled-umbrella

I don’t really want to be a walking advert for greenness – I just want a lovely red umbrella that folds up into my bag – would be great if it was also made of recycled materials as a given. I want functional and attractive design, not just environmentally friendly design – that should be the new standard… but how do we consumers demand more eco thinking on random items like umbrellas? Is it just up to mugs like me to buy #1 eco brollies and to be happy that there’s another option available at all available from a high street retailer like Boots?

I’m not sure that lone consumers will make much of an impact in a haphazard and dissipated way. There has to be a lead from somewhere else, from buyers, manufacturers, designers, innovators everywhere - or else a group action – galvanising support on such mundane issues as umbrella reform.

Blogging Ideas : Pakistani Spectator

19 Dec

A -kind of- festive post for you before the holiday season kicks off for real… I read a few international blogs through the excellent global voices and one of the active ones is the Pakistani Spectator. Ghazala Khan does a regular series of interviews with bloggers from all over the place and it was my turn last week: 

Would you please tell us something about you and your site?

I write about public involvement in decision making. This is actually takes in quite a wide range of different issues, from the tension between different modes of governance and electoral systems to how individuals collaborate on decision making in their own communities, both locally and online. I blog here.

    Do you feel that you continue to grow in your writing the longer you write? Why is that important to you?

I think everyone learns as they write more frequently – it forces you to order your thoughts in a structured format and to try and imagine how others might understand your meaning. Having said that, I feel that the most important thing is to get out from behind the keyboard and monitor and to speak with a whole range of different people to gain inspiration whenever possible. That’s where you find opportunities to grow as an individual and as a member of several wider communities.

    I’m wondering what some of your memorable experiences are with blogging?

My favourite recent post was an interview with an Obama supporter on London bridge – I took a quick photo of him with my camera phone and it came out so well – really capturing the enthusiasm and spirit of the moment. I was affected by the belief of an individual that genuine change can come from those at the top rather than the cynicism that is often expressed towards decision makers in the UK.

    What do you do in order to keep up your communication with other bloggers?

I use RSS feeds to keep up to date – attempt to keep my netvibes page which pulls all of those feeds together in good order. Then of course, I read and comment when I have some spare time.

    What do you think is the most exciting or most innovative use of technology in politics right now?

In politics, it has to be the Obama campaign in terms of excitement and the interplay between online connection and offline action. This was a very powerful mix and am very glad to see this strong emphasis on online tools continuing. See obamacto for an interesting take on what should happen next!

    Do you think that these new technologies are effective in making people more responsive?

I do think that new technology can make people feel more personally connected than ever before, and more able to respond quickly and easily to causes or issues that they are interested in. Not only this, I think that it can supplement our existing networks in new ways which are only just beginning to be realised.

    What do you think sets Your site apart from others?

It focuses on public participation and involvement from a personal perspective. I work for an organistion called www.involve.org.uk which is based in the UK – this enables me to look at public engagement and participation from a more analytical viewpoint during the day – then my blog covers the aspect I feel is often not covered so well – what do these ideas and projects mean for real people in their working and home lives?

    If you could choose one characteristic you have that brought you success in life, what would it be?

Critical optimism!

What was the happiest and gloomiest moment of your life?

I’m not sure on this one – life is a journey and I’m usually looking forwards not back!

    If you could pick a travel destination, anywhere in the world, with no worries about how it’s paid for – what would your top 3 choices be?

I like this question – I’d go to Tierra del Fuego to see lava pouring into the sea, then drop by Venezuela to see the Angel Falls, and then maybe to Dongtan to see the eco city… in a year or two.

   What is your favorite book and why?

I don’t have a favourite – I love reading and lots of books have strong meaning for me – one would be ….read the rest here

Enjoy the holidays! 

(Yes, I know the life is a journey line is a bit Forest Gump –  is tough not to be able to edit your words after you write them…!)

Us Now: Ebbsfleet and Ed Miliband

4 Dec

I went to see Us Now at the RSA last night… a documentary by Ivo Gormley and Banyak film that looks at web collaboration type stuff through some real stories about online/offline communities, and a few interviews. It got me thinking:

People right across the world are connecting in all kinds of ways on the web right now without any great institution or medium to support this in a traditional top-down sense. What is more, they are then getting things done – whether that’s about big online projects that use collective wisdom like Wikipedia or Linux, or whether its facilitating personal meetings and connections like mumsnet coffee mornings or couchsurfing.

This is useful, and interaction with a larger whole means something to individuals who take part. Big-little, global-local, public-personal. This is an important landscape feature of online collaboration.

Wikipedia is now my first point of reference when I want to know something, its part of my personal web toolkit, and through it I’m tapping into the  thoughts and knowledge of people from across the world who feel confident enough and who have time to contribute to building that vast resource for free. A wise collective.

The couchsurfer‘s story in UsNow illustrated a more personal side of connectedness – for the surfer, the experience served to put a friendly face onto a blank and unknown cityscape, a way of providing a connection through shared affirmation and a sense of trust induced in part through online reputational systems. Basically, a guy he’d never met cooked him dinner and let him sleep on the couch – and this was all OK.

We know this right? But then, the film takes us to the story of Ebbsfleet football club, and into the world of Ed Miliband and this is where it gets interesting. At Ebbsfleet we see the story of players being picked online by fans, photos are dropped into position online by various enthusiastic supporters. The manager, the expert, then has to pick the team that the fans choose for him. In the film – Ebbsfleet wins the match – they’re all going to Wembley – and fans speak of being part of that victory – ‘we’ did it, ‘we’re going to Wembley etc. But Ebbsfleet don’t do this anymore – they’ve gone back to being expert-controlled with the manager, the expert, taking the decisions for the good of the team and the fans.

Then we see an image of Ed Miliband’s head being gently dropped onto a ‘pick your cabinet’ webpage…hmmmm. Not a great way to construct a cabinet I think… This is followed by a wicked moment of confusion captured on the film that shows a much more human side of an MP – for once, the ‘answers’ aren’t all there… but of course, this was then followed up with an official statement of ‘solution’. I’d much rather it wasn’t.*

When those with traditional expertise don’t know what to do, when a public mandate for change is required, when decisions are at stake that can be based on the real, lived experience of people who know the area, service, attitudes best – those kind of situations are crying out for a more participatory approach. This is going to happen with or without government going along with it – but it would be so much better to have radical system change happen willingly and with optimism rather than reluctantly, through backlash and disenchantment, cynicism, loss of trust in decision makers etc.

Ed’s head in hands moment of bewilderment illustrates the institutional tensions and personal, inner conflict that go to work when we start transposing user generated participatory ideas onto existing, top down ‘representative’ (failing) democratic systems. Yes, there will be leading participatory disruptors that impact on the way government takes decisions, but the question is whether it would be better to transform and decentralise current systems of governance to enable a more equitable distribution of power. I reckon that more votes were made on disgruntled feelings, hairstyle and humour in the London mayoral elections than on policy issues. There’s potential to make a bad system worse…

In Us Now Paul Miller points that there is a misconception that decision makers and those with power make – that people are thick, therefore they shouldn’t be involved in making decision on important things. This problem of perception works at a number levels – decision makers don’t give enough credit to public wisdom and intelligence, the press consistently portray the public as being respondent, passive and powerless rather than active and influential, and people themselves do not feel able to influence decisions in their communities. These three have worked together to ensure that many citizens remain as passive consumers. Now, take the mass media image out of the picture, and instead put in place a new kind of reflection of a citizen - that seen through web 2.0 collaboration and connectedness – a far more attractive and empowering form of citizenship emerges, and its one that does not fit with current outmoded democratic systems.

It is clear that there is a place for two broad based kinds of expertise in this participatory future and for Ebbsfleet as much as Parliament. One form of which taps into public wisdom, one which uses the skills of learned specialist individuals. We need to work out how the two interconnect – where the system needs to change, (pretty much everywhere, especially in terms of repersentative politics), where power ought to lie, and what people everywhere will do for themselves next.

Now, I’m not sure how that’ll all pan out – so might go and ask someone else what they think…

 *see comment below

**Update: Check out what someone else thought at confusedofcalcutta where JP Rangaswami, who chaired the event writes it up.

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