Evaluating online engagement

Hello all. Apparently that post before last was a bit long… well, I’m afraid I just had alot to get off my chest on global-local deliberation on climate change!

Today I’ll be brief to make up for it…

My presentation for the Participation and Social Media Action Learning set run by Tim Davies  at LGIU is right here.

It is *hopefully a simple starting point for evaluation aimed at those setting up an online engagement project. My main argument was that a good evaluation tells a compelling story through combining qualitative  and quantitative information in a clear format to key decision makers and practitioners.

Climate Change : Local deliberation on a global issue

Last week I was in Edmonton, Canada discussing how to go about setting up a province-wide public deliberation on Climate Change. There are a number of significant challenges around taking forward a regional deliberation on climate change and this is particularly true in Alberta – a province with a thriving economy based on its rich natural resources.

In this post I want to look at just one of those challenges - a question which can be transferred to any regional or local deliberation on climate change:

How can a localised deliberation effectively address what is a shared and global issue?

Just before arriving  in Alberta I read a recently published US Government scientific report which outlines ten key findings on climate change. These findings are bold for a US focused climate change document, and with Obama at the helm, we can expect to see more where this came from;

Ten Key Findings from the recent US Global Change Research Programme report:

1. Global warming is unequivocal and primarily human-induced.
2. Climate changes are underway in the United States and projected to grow.
3. Widespread climate-related impacts are occurring now and are expected to increase.
4. Climate change will stress water resources
5. Crop and livestock production will be increasingly challenged.
6. Coastal areas are at increasing risk from sea-level rise and storm surge.
7. Risks to human health will increase.
8. Climate change will interact with many social and environmental stresses.
9. Thresholds have already been crossed and have lead to large – and in some cases, irreversible – changes.
10. Future climate change and its impacts depend on choices made today.

However, these points are not country or region-specific, and we all know that even decisive action from the mighty USofA cannot address climate change on its own. Climate change is a shared and global concern, involving and affecting all nations and citizens, particularly those from key areas of growth and vulnerability such as India, China, Africa and Brazil.

In Canada, the Albertan economy has benefited enormously from the extraction of natural resources in the North of the province, making it one of the most dramatic Canadian economic success stories of recent years. However environmentalists and sustainability experts consider the oil extraction industry in general and the Athabascan oil sands in particular to be disastrous for the environment.

Yet does now seem as if there is now a real chance for meaningful dialogue and deliberation at this point in time more than any other. A number of influential factors have recently shifted, providing a clear opportunity for progress on climate issues in Alberta for the following reasons:

• It is becoming clear that ‘business as usual’ extraction of resources cannot continue, partly in light of the current economic climate and partly due to increasing global pressure to curb emissions
• The USA, Canada’s most influential neighbour  is taking a strong lead on environmental issues as reflected in proposed initiatives such as Cap-and-Trade
• The scientific evidence base connecting human action to climate change is becoming more compelling, the messaging is more mainstream, and public concern seems to be on the increase in key countries including Canada.
• Influentials are changing their attitudes; indeed one of the authors of the Albertan economic success story, ex-premier, Peter Lougheed, is now looking to re-write the ending by slowing down development and taking a more measured approach to extraction. Although this might not be the answer that green advocacy groups such as the Pembina Institute are looking for – it is perhaps indicative of a rising sea-change in attitudes towards the environment from both political and business leaders.

All the same, due to the significant economic interests that the energy industry brings to Alberta,  it will still be challenging to create a truly open and meaningful deliberative dialogue on environmental and energy issues in the province. What is more, if the shared and global nature of the  issue is not addressed adequately as part of any local deliberation there are a number of serious resultant risks in any such regional process:

1) Potential participants do not engage with the proposed citizen engagement process in the first place as they feel it cannot make a difference. The lack of acknowledgment of the global context of the climate project may leave individuals feeling overwhelmed by the scale of the issue.

2) Participants, once engaged, feel powerless to affect real change, and feel that their contributions are without significant meaning given the scale of the task in hand. Whatever initiatives or actions are proposed at a regional level at the end of an engagement process are seen to be just a ‘drop in the ocean’ compared to the true scale of the problem.

3)    Participants do not fully engage with and understand the wider context of the challenge of climate change and sustainability and end up making recommendations based solely on the regional experience (This is not to say that say, the Albertan context is not important and special, but it is not and should not be considered to be the full story.) No region can solve the problems alone.

4)    The benefits and lessons learned through an experimental  deliberative engagement project are not disseminated to benefit or inspire others. This process of communication and ‘reporting out’ could make a significant impact on the way in which climate change is addressed by citizens and decision makers across the globe, as examples of best practice are sought out increasingly by provincial leaders  unsure as to how to proceed on climate change.

How can we address these issues?

I believe that there are a number of factors to consider when planning a regional deliberation on a shared global issue such as climate change. Firstly there is a need to address the scale of the issue in a way which feels empowering, not overwhelming. Humanising climate change and encouraging connections is important to help ensure that potential participants do not feel that they are experiencing and solving the problem in geographic isolation. Connection can help to provide a sense of global perspective and of being part of a larger community.

Secondly, deliberation cannot be confined to linking concerns with discussion -  there needs to be a further connection between deliberation and action. In other words, participants should feel that they are not acting independently, but that their decisions and ideas should be coordinated or  linked in some way across regional boundaries in order to be more effective in addressing the issues.

Finally; learning from any regional deliberation is well-disseminated in order to inspire others to participate in planning their own regional or local deliberations.

Below, I have outlined just a few potential ideas to address the four risks listed above. Ideas below correspond to points above.

1) A global network of interested organisations should be grown around the project and clearly signposted so that participants and decision makers feel, and are, part of a larger more powerful international network of deliberation working to advance the issues in a productive way.

2) Participants could be enabled to connect at some point in the deliberations with citizens in other countries, whether directly over the web or asynchronously through video reports and forums. Twinning of global towns and cities based on a commitment to progress on environmental and economic issues could be facilitated to encourage global dialogue and understanding.

3)    Deliberations should necessarily have some global context and framing, and should not be concerned solely with regional issues. Information and materials provided should have an inspiring global dimension and not focus solely upon the region in which the deliberation is located.

4)    All processes should be designed with replication and transferability in mind. Materials should be produced under the creative commons license for distribution. Translation should be encouraged and made available where appropriate. Regional pilots such as the Alberta project should be seen as innovators, leading the way – but  should also acknowledge that they cannot ‘solve’ the problems alone.

In conclusion, climate change is a global problem requiring an understanding of some part of the complex systems behind the issue before a meaningful and empowering deliberation can take place. I believe that locally focused dialogue and action has a very important role to play in finding a solution, but that any meaningful deliberation relating to policy change must address the global context. Finding the balance between local-global is the key in terms of framing the issues, motivating participation, and for more informed and impactful policy input.

Audit of Political Engagement : Duty to Involve

The Hansard Society published its latest Audit of Political Engagement on April 1st. Makes for a fascinating read considering how much energy has gone into meeting NI4.

(NI4: National Indicator4 is a benchmark by which local authorities are judged on how empowered people feel at a local level.)

I have highlighted some of the most interesting parts from a public engagement perspective here below in green.

Perceived influence over decision-making at the local and national levels
An overwhelming majority of the public feel they have ‘not very much influence’ or ‘no influence at all’ over decision-making in both their local area (73%) and the country as a whole (85%). However, more people feel they have an influence in their local area than in the country as a whole (25% versus 14%).

So it seems as if there is a swing towards local influence rather than national, yet still the positive results are very low overall showing that the public at large still feel disengaged from the policy decisions that affect their lives.

Reasons for not feeling influential in decision-making
The most commonly cited reasons for not feeling influential in decision-making point to a belief that politicians and the political system overlook the public’s views. The top two answers, ‘nobody listens to what I have to say’ (29%) and ‘decisions are made without talking to the people’ (20%) convey a strong feeling among the public that they are ignored by decision-makers. Other popularly cited reasons include ‘the system doesn’t allow for me to have an influence’ (19%) and ‘politicians are just out for themselves’ (17%).

So, we have more opportunties than ever before to be listened to through a variety of initiatives at local and national levels – yet still people feel as if their input is not taken into account, that decisions will be made without them.

Desire to be involved in decision-making
Half the public do not actually want to be involved in decision-making in their local area. Even more – 55% – do not wish to be involved in decision-making in the country as a whole.

This is really the most interesting one for me – about half of us just don’t want to be involved… why is this – I have a number of ideas:

1) because we feel like we’re not being listened to by those in power as mentioned above.

2) We’re too busy and tired to get involved anyway, we have better things to do with our time (see below.)

3) The formats for engagement that exist require alot of time and effort for people to participate in them effectively-in other words, traditional methods are still letting us down.

4) The effects of ‘consultation fatigue’ or cynicism increase owing to many meaningless consultation tickbox exercises. These create a vicious circle, bringing down the standards and reputation of public involvement across the board, and reaffirming people’s feelings of not being listened to.

Barriers to participation among potential participants
People who do not currently feel that they have an influence in decision-making – but who say they would like to be involved – were asked what factors, if any, prevent them from doing so. Nearly half (40%) cite lack of time as the main reason.

Let’s have a quick dose of realism to finish off – it seems like we basically have better things to do with our time! The experience of public involvement at national or local level should be a pleasure, not a pain – it is just one of many activities and commitments that competes for attention in people’s lives. Too often, still, it is an uninspiring experience for those who do actually turn up at the town hall.

The Duty to Involve (which requires local government to involve citizens in decision making as a matter of course) has just come into play as of April 1st. I just hope that it leads to higher quality, more considered consultation and involvement – not just MORE consultation and involvement. If this is the case, then we should expect to see even worse results in these areas in next year’s audit.

So – if we want people to engage with services, with local decision making and with policy formulation then we are going to have to try a damn sight harder to make those processess better; making them more

1) Genuine

2) Open and Inviting

3)Enjoyable

4) Responsive (ie. tell people what happened afterwards.)

I am sure there are a few more to add to this… any ideas?

Blogging Ideas : Pakistani Spectator

A -kind of- festive post for you before the holiday season kicks off for real… I read a few international blogs through the excellent global voices and one of the active ones is the Pakistani Spectator. Ghazala Khan does a regular series of interviews with bloggers from all over the place and it was my turn last week: 

Would you please tell us something about you and your site?

I write about public involvement in decision making. This is actually takes in quite a wide range of different issues, from the tension between different modes of governance and electoral systems to how individuals collaborate on decision making in their own communities, both locally and online. I blog here.

    Do you feel that you continue to grow in your writing the longer you write? Why is that important to you?

I think everyone learns as they write more frequently – it forces you to order your thoughts in a structured format and to try and imagine how others might understand your meaning. Having said that, I feel that the most important thing is to get out from behind the keyboard and monitor and to speak with a whole range of different people to gain inspiration whenever possible. That’s where you find opportunities to grow as an individual and as a member of several wider communities.

    I’m wondering what some of your memorable experiences are with blogging?

My favourite recent post was an interview with an Obama supporter on London bridge – I took a quick photo of him with my camera phone and it came out so well – really capturing the enthusiasm and spirit of the moment. I was affected by the belief of an individual that genuine change can come from those at the top rather than the cynicism that is often expressed towards decision makers in the UK.

    What do you do in order to keep up your communication with other bloggers?

I use RSS feeds to keep up to date – attempt to keep my netvibes page which pulls all of those feeds together in good order. Then of course, I read and comment when I have some spare time.

    What do you think is the most exciting or most innovative use of technology in politics right now?

In politics, it has to be the Obama campaign in terms of excitement and the interplay between online connection and offline action. This was a very powerful mix and am very glad to see this strong emphasis on online tools continuing. See obamacto for an interesting take on what should happen next!

    Do you think that these new technologies are effective in making people more responsive?

I do think that new technology can make people feel more personally connected than ever before, and more able to respond quickly and easily to causes or issues that they are interested in. Not only this, I think that it can supplement our existing networks in new ways which are only just beginning to be realised.

    What do you think sets Your site apart from others?

It focuses on public participation and involvement from a personal perspective. I work for an organistion called www.involve.org.uk which is based in the UK – this enables me to look at public engagement and participation from a more analytical viewpoint during the day – then my blog covers the aspect I feel is often not covered so well – what do these ideas and projects mean for real people in their working and home lives?

    If you could choose one characteristic you have that brought you success in life, what would it be?

Critical optimism!

What was the happiest and gloomiest moment of your life?

I’m not sure on this one – life is a journey and I’m usually looking forwards not back!

    If you could pick a travel destination, anywhere in the world, with no worries about how it’s paid for – what would your top 3 choices be?

I like this question – I’d go to Tierra del Fuego to see lava pouring into the sea, then drop by Venezuela to see the Angel Falls, and then maybe to Dongtan to see the eco city… in a year or two.

   What is your favorite book and why?

I don’t have a favourite – I love reading and lots of books have strong meaning for me – one would be ….read the rest here

Enjoy the holidays! 

(Yes, I know the life is a journey line is a bit Forest Gump –  is tough not to be able to edit your words after you write them…!)

Obama McCain : The world is watching… and participating!

Ahmad Foroughi : Iranian Obama Campaigner

 

I love this picture of Ahmad Foroughi standing on Waterloo bridge. I met him a few weeks ago when I stopped to talk as I was curious to know what was motivating him to stand there, giving up his time on a windy Saturday afternoon.  He was wearing a cool T-shirt and carrying a sign that said ”We’re searching for Americans! Can you help? Are YOU American?”

I assumed that he himself was a US citizen – enthused by Obama’s message of change – trying to spread the zeal and get others to vote Democrat too on November 4th. I was off the mark – he is in fact Iranian by birth- and unhappy with the US’s current foreign policy around terrorism and extremism. He himself is unable to cast a vote in the US election, so gave up his Saturday afternoon to stand on Waterloo bridge trying to find any American who hadn’t registered in the hope that it’ll help Obama win tomorrow.

I asked him why he was so passionate in wanting Obama to win – he went on to discuss his family and roots in Iran and the impact of US foreign policy in previous years and what it might be the future. He then went on to tell me in a matter of fact way: ”Its time for a real change and I believe Obama can do this.”

The world is not only watching this election – they want to be part of it in whatever way they are able to, and its not just happening online, there are people like Ahmad willing to give up more than a mouseclick moment to the campaign. Inspired by politics, inspired by a politician, belief in the possibility of real change… write it off as  Obamamania if you like – but the passion and interest in participating has to be good for people’s rights and for generating the demand for real democratic process and real opportunities for people to influence power across the world.

I’d like to see this level of enthusiasm in the UK election next time around…

Democratic Engagement Innovation Fund

The Ministry of Justice’s Innovation Fund is once again open for bids. The purpose and ethos of the fund is as follows, in the MoJ’s own words: 

 We want more people to participate in our democracy, and we want you to come up with ways to make this happen.

 The UK Government is working hard to connect with people – as you can see in the Governance of Britain programme and the Communities in Control White Paper.

 

Now we want to support projects that you will run to help people to address public issues and influence government.

 

If you can think of a way to get people talking, we’d like to hear it. We have £150,000 available to develop about ten proposals.

 

 

The way the fund is being administered this year encourages a more innovative and collaborative approach in itself as the call for ideas has taken place in an open format, and is now open online for submission and discussion. The process will work in three stages:

1) Upload your ideas to the website and discuss them online – there is an opportunity to colloaborate on ideas, strengthen initial bids and build partnerships at this stage.

2) Continuation of online discussion through September, with a possible event scheduled in during this month. Formal applications are invited to be submitted before 4pm on 26th September

3) The selection panel makes its decision in the second week of October

Check out: www.buildingdemocracy.co.uk to upload your ideas and for further info.

Palliative care and Dipex : end of life stories

I was pleased to be able to speak at the National Council for Palliative Care conference today – “Ask the Experts: Improving End of Life Care in Partnership with Patients and Carers”.

 

The work of the NCPC is vital, as the issues they look at around end of life care affect virtually everyone at some time or another, whether as a carer or patient. When people interact with palliative care services they are at their most vulnerable, so involving them effectively and appropriately in shaping services and making better decisions is highly important to all concerned.

 

The NCPC are certainly making positive steps forward in promoting user involvement, and have recently added a sharing and feedback section to their website.

On a related note, this sharing facility reminds me of one of my all time favourite involvement websites: dipex

The Dipex site helps people to share their experiences of health and illness and does it in a very clear way using video. I think its a great site in form and function, bringing people together to share their own experiences in a powerful way.

Hazel Blears Blog

It has arrived…

7 day blog:http://tinyurl.com/6zarqb

7 day twitter feed: http://twitter.com/communitiesuk 

7 points for attention from the white paper:

1. being active in your community
2. access to information
3. having an influence
4. challenge
5. redress
6. standing for office; and
7. ownership and control

 Am feeling strangely biblical all of a sudden… ;)

However, the thing that really stands out for me in the first posting is the sentence:

“We want to make these changes because we believe that local people are capable and willing to take difficult decisions and solve complex problems for themselves. ”

Along with the ever-present challenges around spreading good practice in an accessible way, the challenge of helping local people to believe that they themselves are capable of taking difficult decisions and solving complex problems is absolutely key to making enagement work at community level in the future. The promotion of personal empowerment.

(Also, making sure that the people involved do indeed want to have the responsibility of stepping up and taking control is another major consideration – this links into the co-design/co-production issues that are currently being debated… Institute for Innovation in Public Services recently produced interesting work in this area.)