Evaluating online engagement

Hello all. Apparently that post before last was a bit long… well, I’m afraid I just had alot to get off my chest on global-local deliberation on climate change!

Today I’ll be brief to make up for it…

My presentation for the Participation and Social Media Action Learning set run by Tim Davies  at LGIU is right here.

It is *hopefully a simple starting point for evaluation aimed at those setting up an online engagement project. My main argument was that a good evaluation tells a compelling story through combining qualitative  and quantitative information in a clear format to key decision makers and practitioners.

Blogging Ideas : Pakistani Spectator

A -kind of- festive post for you before the holiday season kicks off for real… I read a few international blogs through the excellent global voices and one of the active ones is the Pakistani Spectator. Ghazala Khan does a regular series of interviews with bloggers from all over the place and it was my turn last week: 

Would you please tell us something about you and your site?

I write about public involvement in decision making. This is actually takes in quite a wide range of different issues, from the tension between different modes of governance and electoral systems to how individuals collaborate on decision making in their own communities, both locally and online. I blog here.

    Do you feel that you continue to grow in your writing the longer you write? Why is that important to you?

I think everyone learns as they write more frequently – it forces you to order your thoughts in a structured format and to try and imagine how others might understand your meaning. Having said that, I feel that the most important thing is to get out from behind the keyboard and monitor and to speak with a whole range of different people to gain inspiration whenever possible. That’s where you find opportunities to grow as an individual and as a member of several wider communities.

    I’m wondering what some of your memorable experiences are with blogging?

My favourite recent post was an interview with an Obama supporter on London bridge – I took a quick photo of him with my camera phone and it came out so well – really capturing the enthusiasm and spirit of the moment. I was affected by the belief of an individual that genuine change can come from those at the top rather than the cynicism that is often expressed towards decision makers in the UK.

    What do you do in order to keep up your communication with other bloggers?

I use RSS feeds to keep up to date – attempt to keep my netvibes page which pulls all of those feeds together in good order. Then of course, I read and comment when I have some spare time.

    What do you think is the most exciting or most innovative use of technology in politics right now?

In politics, it has to be the Obama campaign in terms of excitement and the interplay between online connection and offline action. This was a very powerful mix and am very glad to see this strong emphasis on online tools continuing. See obamacto for an interesting take on what should happen next!

    Do you think that these new technologies are effective in making people more responsive?

I do think that new technology can make people feel more personally connected than ever before, and more able to respond quickly and easily to causes or issues that they are interested in. Not only this, I think that it can supplement our existing networks in new ways which are only just beginning to be realised.

    What do you think sets Your site apart from others?

It focuses on public participation and involvement from a personal perspective. I work for an organistion called www.involve.org.uk which is based in the UK – this enables me to look at public engagement and participation from a more analytical viewpoint during the day – then my blog covers the aspect I feel is often not covered so well – what do these ideas and projects mean for real people in their working and home lives?

    If you could choose one characteristic you have that brought you success in life, what would it be?

Critical optimism!

What was the happiest and gloomiest moment of your life?

I’m not sure on this one – life is a journey and I’m usually looking forwards not back!

    If you could pick a travel destination, anywhere in the world, with no worries about how it’s paid for – what would your top 3 choices be?

I like this question – I’d go to Tierra del Fuego to see lava pouring into the sea, then drop by Venezuela to see the Angel Falls, and then maybe to Dongtan to see the eco city… in a year or two.

   What is your favorite book and why?

I don’t have a favourite – I love reading and lots of books have strong meaning for me – one would be ….read the rest here

Enjoy the holidays! 

(Yes, I know the life is a journey line is a bit Forest Gump –  is tough not to be able to edit your words after you write them…!)

Goodgym Wins @ Social Innovation Camp

What is Social Innovation Camp?

Well, the sicamp website explains far better than I could here and here so in their own cut n’ pasted words, the idea is basically that:

The web has already had a huge impact on the way we live our lives: it has changed how we communicate, how we entertain ourselves, our friendships and the way we work. Now it is going to change how we access our health care, how we educate our children and how we provide for the most vulnerable in our communities….

Social Innovation Camp is an experiment in creating social innovations for the digital age.

It  is a competition to find the best ideas for web tools to create social change, a participant-driven event aimed at bringing together software developers and designers with those at the sharp end of social need: social innovators, entrepreneurs and those with direct experience of need themselves.

Got that?

So I spent the last weekend holed up in the basement of The Young Foundation working with a bunch of talented people with a whole range of different skills in order to build a prototype webtool, business model, social case and funding pitch for a project called The Good Gym. Which then won!

The idea of GoodGym is to provide isolated or immobile older people with regular human contact and to provide motivation for people to run and get fit.   The Good Gym aims to make it easy for people to channel the energy used up as part of their exercise routine  toward a wider social good.  The project will set up a matching and vetting service for joggers/cyclists to integrate brief visits to isolated older people into their regular exercise routines.

Here’s the final presentation which should explain a bit more of the detail. Check out the other finalists here.(The sheer amount of work done on AccessCity is worth a look!)

So, just goes to show – lock people with different skills together in a room, feed them, give them a deadline and an incentive – result = a bunch of amazing online projects for social good!

Now to sustain the momentum…will keep you posted.

Us Now: Ebbsfleet and Ed Miliband

I went to see Us Now at the RSA last night… a documentary by Ivo Gormley and Banyak film that looks at web collaboration type stuff through some real stories about online/offline communities, and a few interviews. It got me thinking:

People right across the world are connecting in all kinds of ways on the web right now without any great institution or medium to support this in a traditional top-down sense. What is more, they are then getting things done – whether that’s about big online projects that use collective wisdom like Wikipedia or Linux, or whether its facilitating personal meetings and connections like mumsnet coffee mornings or couchsurfing.

This is useful, and interaction with a larger whole means something to individuals who take part. Big-little, global-local, public-personal. This is an important landscape feature of online collaboration.

Wikipedia is now my first point of reference when I want to know something, its part of my personal web toolkit, and through it I’m tapping into the  thoughts and knowledge of people from across the world who feel confident enough and who have time to contribute to building that vast resource for free. A wise collective.

The couchsurfer’s story in UsNow illustrated a more personal side of connectedness – for the surfer, the experience served to put a friendly face onto a blank and unknown cityscape, a way of providing a connection through shared affirmation and a sense of trust induced in part through online reputational systems. Basically, a guy he’d never met cooked him dinner and let him sleep on the couch – and this was all OK.

We know this right? But then, the film takes us to the story of Ebbsfleet football club, and into the world of Ed Miliband and this is where it gets interesting. At Ebbsfleet we see the story of players being picked online by fans, photos are dropped into position online by various enthusiastic supporters. The manager, the expert, then has to pick the team that the fans choose for him. In the film – Ebbsfleet wins the match – they’re all going to Wembley – and fans speak of being part of that victory – ‘we’ did it, ‘we’re going to Wembley etc. But Ebbsfleet don’t do this anymore – they’ve gone back to being expert-controlled with the manager, the expert, taking the decisions for the good of the team and the fans.

Then we see an image of Ed Miliband’s head being gently dropped onto a ‘pick your cabinet’ webpage…hmmmm. Not a great way to construct a cabinet I think… This is followed by a wicked moment of confusion captured on the film that shows a much more human side of an MP – for once, the ‘answers’ aren’t all there… but of course, this was then followed up with an official statement of ’solution’. I’d much rather it wasn’t.*

When those with traditional expertise don’t know what to do, when a public mandate for change is required, when decisions are at stake that can be based on the real, lived experience of people who know the area, service, attitudes best – those kind of situations are crying out for a more participatory approach. This is going to happen with or without government going along with it – but it would be so much better to have radical system change happen willingly and with optimism rather than reluctantly, through backlash and disenchantment, cynicism, loss of trust in decision makers etc.

Ed’s head in hands moment of bewilderment illustrates the institutional tensions and personal, inner conflict that go to work when we start transposing user generated participatory ideas onto existing, top down ‘representative’ (failing) democratic systems. Yes, there will be leading participatory disruptors that impact on the way government takes decisions, but the question is whether it would be better to transform and decentralise current systems of governance to enable a more equitable distribution of power. I reckon that more votes were made on disgruntled feelings, hairstyle and humour in the London mayoral elections than on policy issues. There’s potential to make a bad system worse…

In Us Now Paul Miller points that there is a misconception that decision makers and those with power make – that people are thick, therefore they shouldn’t be involved in making decision on important things. This problem of perception works at a number levels – decision makers don’t give enough credit to public wisdom and intelligence, the press consistently portray the public as being respondent, passive and powerless rather than active and influential, and people themselves do not feel able to influence decisions in their communities. These three have worked together to ensure that many citizens remain as passive consumers. Now, take the mass media image out of the picture, and instead put in place a new kind of reflection of a citizen - that seen through web 2.0 collaboration and connectedness – a far more attractive and empowering form of citizenship emerges, and its one that does not fit with current outmoded democratic systems.

It is clear that there is a place for two broad based kinds of expertise in this participatory future and for Ebbsfleet as much as Parliament. One form of which taps into public wisdom, one which uses the skills of learned specialist individuals. We need to work out how the two interconnect – where the system needs to change, (pretty much everywhere, especially in terms of repersentative politics), where power ought to lie, and what people everywhere will do for themselves next.

Now, I’m not sure how that’ll all pan out – so might go and ask someone else what they think…

 *see comment below

**Update: Check out what someone else thought at confusedofcalcutta where JP Rangaswami, who chaired the event writes it up.

CauseWired : A Web 2.0 Book Review

Review In Brief: Causewired is a new book by Tom Watson which chronicles next generation social activism, or the ’causewired’ phenomenon – people connecting directly on social issues using the web to make a difference in real life. Its pretty interesting, has some good real life examples of the power of web 2.0 so you should probably go & check it out!

Review in Full: Its true that I don’t habitually get my news through the broadsheets anymore – and that when I do get the chance to spread out the newspapers and browse through them it feels like a luxury. Maybe its something to do with the amount of time and concentration it takes to rifle through and unfold the various supplements, find what I’m looking for without a search engine, and then read something with a wordcount longer than 500 in its entirety without any links to source material or comments from other readers to distract me…. ;)

Despite my lack of dexterity and slight attention dysfunction – I do still persevere with getting information in this way, albeit less often than I used to. Of course, this move away from the printed press doesn’t mean that I read any less information, or that I’m accessing it less often. In fact my information sources are far greater in number, infinitely more diverse and (too) frequently accessed by me than ever thanks to RSS, e-newsletters, blogs, Twitter, online journals, and regular Amazon deliveries of the latest books to take my fancy.

So… I’ve increased my digestion of online, interactive, peer to peer, user generated news and info alongside a scaled down consumption of the of printed stuff; but whatever printed articles and books I do choose to take the time out to read from this deluge of information - I’m reading them quite differently now.

The way I access and absorb information has become far more interactive. As I read, I am more actively re-evaluating the text than before, wondering what other people I know think of the material and (much to the irritation of certain print fanatics!) am constantly writing notes in the margin of printed articles/books and intermittently googling references as I go…wondering more than ever before ‘what does this actually mean in practice for me, for my work, friends family?’ etc.

So, bearing in mind all of the above, I hope you’ll better understand what I did when I received a copy of Tom Watson’s new book CauseWired last week and why it matters.

What I did when I received Tom Watson’s CauseWired last week … and was it worth it?

Unsurprisingly perhaps, I started reading from the beginning, marking the interesting sections in the margin (of which there were many) and then googling my favourite references and quotes in what proved to be a fascinating chronicle of the way in which social media and connectedness is changing the face of philanthropy and activism.

Tom W writes clear and interesting accounts of how regular people have used social media tools to highlight the ongoing issues they face in their community or that they care about across the globe. He disscusses the citizen-led coverage of New Orleans post Katrina, of how Darfur and cancer research centres came to be so well supported on Facebook, of how the face of political campaigning is being changed forever, and many other fascinating practical examples of social web tools in action. I googled all of this stuff, and proceeded to skip around a few chapters back and forth and skimmed some bits, went on to discuss the references with colleagues and IM’d a couple of friends about what I’d read. Then I joined the Facebook group and contacted the author on Twitter to let him know I’d be writing something up about his book on my blog.

Then I lent the book to someone else interested in online stuff – and I hope to get it back to read the bits where I left off to go googling… :) Then I watched some Obama videos on YouTube, joined a Darfur campaign group on Facebook and sent an awareness raising video to a few friends, and finally, I clicked online to donate some money to a small charity in Africa that I only heard of and keep in touch with through email/blogposts.

The book is a great resource for anybody who wants to better understand what all this web 2.0 stuff actually does, and what it means for ordinary people right across the globe when it comes to social change.

So, yes, it was worth reading; and what is more, it was worth passing on, so I wrote it up here on my blog.

Web 2.0 is changing everything we do in a whole variety of ways both online and crucially in our everyday lives -some of these shifts are more subtle than others and they even apply to a bog standard book review like this one.

So below, please find the rest of my web 2.0 book review, or in other words – check out these links for more info. What you choose to do with that info will be the interesting part… :)

Max Gladwell

Steve MacLaughlin

The Mongoose

David Bailey

Social Innovation Summer School : Vocab Test

I went to the SIX Summer School organised by the Young Foundation in partnership with Mondragon (mik) last week. It was a gathering of people with a fantastically varied set of experiences and skills who descended on sunny San Sebastian from all over the place – but all of whom had one thing in common - an involvement in social innovation. (Whether they really knew it or not!)

What exactly social innovation IS seemed to be less clear to me as the days went by… and in a way seemed less important than the fact that ’something’ is happening in the way society arranges itself. (Plus there was a rigorous social programme which meant that many things seemed less clear as the days went by…)

However, Charlie Leadbeter had a good go at summing things up at school’s close - saying that it’s all about doing things ‘with’ people, rather than ‘to’ or ‘for’ them.

Whether that’s a good summary of ’social innovation’, I am truly unqualified to say! ;)

However I do think that its a good vocabulary for talking about much of the change we’re now seeing in terms of government, power structures and commerce – and of course, quite clearly, on the web.

We often stop ourselves from seeing through to the core of a system by building up vocabularies and terminologies which are quite restrictive and precise to define that system or driver. Of course there’s a valid purpose for this drive to tightly define our meaning – but sometimes we say ‘participative process’, when we just mean ‘with people’.

Anyway – it was three days very well spent – lots of room for thinking, new ideas, and most importantly meeting people from all over the world who are active in this field of social innovation - doing an astonishing variety of different things.

Here are just a few examples for you. There were many other very interesting projects too which I will be linking to in later posts :

Aussie-based young people’s org: Act Now

Brazil-based Sitawi : providing capital for social enterprises

MindLab – innovation in public administration- based in Denmark

Kennisland/Knowledgeland – Dutch thinktank that runs digital pioneers programme

The Hope Institute in S.Korea – making citizens’ small ideas for change make bigger impact

Public Engagement in Local Government Conference

Went along to speak at an engagement conference yesterday. Here’s a selection of themes that came up around the room in the session I attended:

1. How to avoid the problems presented by traditional ‘town hall’ meetings.
2. Are we ‘marginalising the mainstream’? Engagement funding is targeted at deprived areas (and with good reason) but who else is getting left out at the community level?
3. People still don’t know who represents them – the elected representative to citizen ratio is so high
4. We may be in danger of making communities ‘responsible’ for solving their own problems
5. Tension and confusion between representative and participative democracy – clarity and boundaries needed
6. How do we ‘mainstream’ engagement so it becomes more than a ‘3yr wonder’?

I have a few initial ideas and responses to two of those more practical points, others need more thinking-time and discussion. All of them need more heads working on the subject and sharing ideas

The problem with town hall meetings

You could try hosting your meeting in a community venue at more convenient times of day than weekday evenings. With Involve I’ve been working on the Say&Play approach where a school fun day is used as the site for a consultation and so attract mums and dads with caring responsibilites can bring their children with them to the event.

There are lots of different formats other than a Q+A session which can get dominated by the same voices and can put off potential participants at their first meeting. Try a World Cafe perhaps – look at www.peopleandparticipation.net for more ideas to make your meetings more interesting and interactive.

Finding your representative

Online tools are making it much easier for people to find out who their elected representatives are but also to interact with them. Sites like WIMPS are using postcode searches (combined with great video content) to match young people with their representatives. Council websites are catching on too – see Westminster’s postcode search here.

Apart from finding out the name and contact information for your representatives, a whole lot more can be achieved in terms of participation when they go online and seek to engage with communities by blogging. This way a 2-way conversation is instantly made possible.

Here are a few examples of councillors wot blog:

Antonia’s Blog

Ann Garner

Iain Lindley

Hope those quick reflections give some pause for thought. I’ll be picking up on the other issues in separate blogposts in future.

Also will be sharing my presentation on slideshare – as soon as I get the images to work properly! (Who would use new technology eh??)

 

 

 

 

 

Two weeks on : update on the blogsperiment

Well I’ve been blogging away for two weeks now. Time to take a quick look back and see what I’ve learned so far… plus a quick note on Jemaine’s lips.

Originally, I said I have been put off blogging before for three main reasons:

1) Convinced I won’t have enough time or inclination to update it

2) What’s the use? I won’t have anything interesting or useful to say that hasn’t already been said by someone wiser.

3) Blogging is something other people do – I’m a commenter not a writer! It’s just ‘not me’.

Well, in response to the concerns above I have learned the following:

1) I have actually enjoyed it so far and particulary the meeting of new people with plenty of enthusiasm and ideas who I probably wouldn’t have beein in touch with otherwise. Time to update is the main problem for me so far – there are a couple of draft blogs waiting to go up that I haven’t had time to finish off properly. For me, the best blogs are brief and to the point with a few key  links – I feel that works best.

2) I think I’m over my insecurity complex on that, though there is a related point here….

3) I guess what I mean by this is that on the web I usually find time to post up a quick reaction or two on others’ blogs or consultations from time to time but previously hadn’t naturally been inclined to find the spare time to write my own longer articles up just for the sake of it. I think this is still true – my preferred blog posting style is more of a comment than a developed article – I save that stuff for my dayjob!

Just to let you know how its going statswise 

My least popular day was the first Sunday when a mere 4 readers came on to check out my genius. (Quality not quantity darling) then went on to peak at an astounding, mindboggling 76 in one day. Yes, I know- this is the bigtime.

I am currently looking at how I can make this blog more useful to people looking for tips on blogging and Web 2.0 in general and will be creating pages with ‘how to’ sections in the near future looking at things like social bookmarking, writing your first comment on a blog, creating your own blog, offline participation/facilitation tips, using rss feeds, using youtube - whatever else comes to mind.

Hopefully this will be helpful for those many confused souls out there looking for a bit of basic support! If anyone has suggestions then let me know.

Update over- will keep you posted on similar matters in another couple of weeks.

PS. Only one person has clicked on my Larry David blogroll link in the whole two weeks. Nobody at all has clicked on Flight of the Conchords! Tragoedia :’(

The least you could do is to check out Jemaine’s lips!! This is the real life incident that inspired the same scene in the show…not that I’m the fanbase or innything.